Executive Training Course (2-DAYS)
PERFORMANCE/OUTCOME-BASED CLEANING SERVICES PROCUREMENT
Course Background
Cleaning services are invariably outsourced; either as a standalone service or packaged in an Integrated Facilities Management (IFM) contract. Prescriptive specifications are currently mainly used to buy these services; they include headcounts to provide, what, how and when cleaning tasks are to be done and a range of acceptable service performance which are often difficult to measure objectively. Service Providers have little incentive to do more than what is specified.
Performance/Outcome-Based specifications focus on the outcomes expected from the service, leaving the Service Providers leeway to decide when and how to deploy their resources optimally to achieve the outcomes. Over specifying service requirements can lead to unnecessary high costs; under specifying lead to lower tender prices, subsequent mismatched expectations can lead to a tense relationship between Buyer and Provider.
Buyers will need to understand how Cleaning supports their operational needs and define them objectively for procurement and subsequent performance assessment and contract administration. Service Providers must likewise understand the outcomes specified and ensure a value-add service to achieve them and more.
Course Content & Workshops
1. Cleaning & Facilities Management Overview
– Facilities Management (FM) & Cleaning Link
– Role of Cleaning & Facilities Management as a Support Service
– Establishing Cleaning Service Requirements for Supporting Organisational Needs
Workshop 1: Defining Organisational Cleaning Needs & Developing a Cleaning Framework/Policy
Workshop 2: Building Up an Inventory for Procurement of Cleaning Services
2. Cleaning Service Levels & Performance-Based Outcomes
– Prescriptive vs. Outcome-Based Specifications
– Developing Performance-based Specifications & Outcomes (see process model below)
– Performance Indicators for Outcomes
– Acceptable Quality Level & Establishing Sampling Size
– Objective Means of Measuring the Performance Indicators
– Guidelines for Setting Incentives/Disincentives
Workshop 3: Develop Work Breakdown Structure for Cleaning Tasks
Workshop 4: 5-Step Approach to Developing Performance-Based Cleaning Specifications
Workshop 5: Establishing Sampling Size
As a value-add to the course, cleaning equipment suppliers and SMART solutions providers will be invited to showcase their innovative products designed to improve productivity and enhance efficiency of cleaning services. Some examples of these products are displayed below.
Course Facilitators
Dr Quah Lee Kiang, FRICS
Dr Quah is the Director of the Real Estate & Construction Centre and the Real Estate & Construction Academy in Singapore (RECC/RECA). She has extensive international experience in Project and Facilities Management & Maintenance advice and research. Dr Quah is a member of the Committees reviewing SS 499: ‘Cleaning Performance for Commercial Premises’ SS and 485: ‘Slip Resistance Classification of Pedestrian Surface Materials’. She is also a member of the MOM WSH Facilities Management Committee. RECC/RECA is credited with creating a Building Custodian job by re-designing a Cleaner’s job by enhancing it with value-add minor maintenance knowledge and skills.
Leow Soon Siong
Mr Leow holds a Bachelor’s degree (Hons) in Electrical Engineering from the National University of Singapore and a MBA (Accountancy) from Nanyang Technological University. He has extensive work experience in the areas of R&D, IC Design, Marketing, Business Development and Operation across several industries; namely the Marine, Construction/Real Estate and Information Technology sectors. He is presently an adjunct faculty with the Singapore University of Social Sciences (SUSS), SIM Global Education (SIMGE) and Republic Polytechnic, leading a number of modules across the Business Administration programmes. He will lead Workshop 5 on ‘Determining an Acceptable Quality Level and Establishing Sampling Size.’
Course Dates
Monday 13 Dec and Tuesday 14 Dec 2021 9 am to 6 pm
Course Fees
$1,250.00 nett per person
Who should attend
The course will benefit Service Buyers and Providers involved in procurement, tendering and administration of Cleaning Services contracts.
Cancellations
Cancellations made one week before the course commencement date will be subjected to an administrative fee of $100. The full fee of $1,250.00 will be payable thereafter, substitutions can be made at any time.
Supported by:
